Development of Government-to-Employee Portals: A Developing Country Case Study

The purpose of this study is to understand how social structures shape the development of e-government portals and vice versa. E-Government portal research has focused on adoption, service delivery, accessibility, challenges, failures, evaluation and less on the co-shaping relationship between structure and interaction. Therefore, a knowledge gap exists on how social structure and interactions co-shape each other. This study focusses on the experiences of how the social structures shaped the development of a government-to-employee portal and vice versa in a developing country. It uses interpretive case study approach as methodology and the structuration theory (ST) as analytical lens to understand the how structure and interaction co-shaped each other. The findings show ST can explain the co-shaping relationship between structure and interaction from a developing country perspective. This study contributes to research, practice and policy by offering rich insights into how social structures and interactions co-shape each other.